Law Firm Increases Productivity with Better Enterprise Search
Kelley Drye is a New York City–based law firm with a long history in litigation excellence. It can trace its history back to 1836. Kelley Drye attributes its continued success to the expertise and hard work of its attorneys and other professionals who work together to prevent problems for their clients and to minimize the impact of those issues that do occur. The firm also recognizes the role that technology brings to building its competitive advantage. Kelley Drye makes extensive investments in knowledge management, litigation support, and work-product retrieval technology to continually drive greater efficiency, service quality, and client savings.
In 2007, Kelley Drye began evaluating how it acquired and managed its software asset portfolio. The firm had been licensing software from different vendors as needed and, as a result, had built up a sizable collection of third-party products. This piecemeal approach to software acquisition, which solved immediate needs, has its drawbacks. It is not cost effective to buy redundant software or pay for applications with overlapping capabilities, and it’s a drain on IT resources to ensure that heterogeneous systems work together. It is also difficult to administer a large number of licenses and vendor relationships.